KCMPS Policy
Refunds & Returns
When an order can be cancelled, what happens if something arrives defective, and how any refund is returned to you.
Effective August 5, 2026
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Our Approach
KCMPS produces made-to-order custom items. Once production begins, we cannot cancel or remake orders without cost. This policy reflects the reality of custom manufacturing and ensures fair pricing for everyone.
Before Payment Verification
If you change your mind before staff verifies your payment, you can cancel your order for free via the dashboard or by contacting us at info@kcmps.com.
Automatic cancellation: Unpaid orders expire and are automatically cancelled after 48 hours.
Defects and Misprints
We take pride in quality. If you receive items with defects or misprints, please report them within 7 days of delivery with photos showing the issue.
What we'll do: After reviewing your photos, we'll either:
- Reprint or remake the item at no charge, or
- Refund the price of the defective item(s)
The choice is at KCMPS's discretion. We'll cover return shipping for defective items.
Correctly Fulfilled Custom Orders
Orders that are correctly printed, assembled, and shipped according to specifications are not returnable or refundable.
Custom items cannot be resold once produced. If you're unsure about your design or order details, please contact us before placing your order to discuss options.
GCash Refunds
Any refunds due to you will be returned to your originating GCash account — the same account you used to pay. GCash transactions typically settle within 1–3 business days, depending on your bank and GCash's processing time.
If you have questions about a GCash refund, contact GCash support directly.
How to Request a Refund
To report a defect, request a refund, or discuss your order, contact us:
Email: info@kcmps.com
Studio hours: Monday–Friday, 9:00 AM – 6:00 PM (Manila time)
Include in your message:
- Your order ID
- Clear photos of the defect or issue
- Brief description of what went wrong
Shipping and Delivery
Shipping costs: Reflect the carrier (standard vs. express) and destination you selected at checkout. Shipping and handling fees are refundable only if the order is cancelled before production begins; once we have started making your items they are not.
Delivery delays: While we aim to meet production timelines, unforeseen circumstances may occur. KCMPS is not liable for delays beyond our control (supply chain issues, courier delays, etc.).
Non-Refundable Items
The following are non-refundable:
- Orders confirmed as correctly fulfilled
- Items damaged after delivery (not the fault of KCMPS or courier)
- Shipping and handling fees (unless the order is cancelled before production begins)
- Expedited shipping costs (if the order is delayed due to customer design changes)
Disputes
If you're unsatisfied with a refund decision or believe an error has been made, you may escalate the matter by providing additional details to info@kcmps.com. We'll review your case and work toward a fair resolution.
Questions?
If you have questions about this policy or your specific order, please don't hesitate to reach out. We're here to help!
KCMPS
Email: info@kcmps.com
Manila, Philippines